An exciting career opportunity has arisen for a Customer Service Advisor to join our team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department.

This is a fantastic opportunity to join an exciting division of a well-established business.

City Electrical Factors is a private limited company established in 1951 and is one of the UK’s leading Electrical Wholesalers. As well as 391 branches throughout the UK, the company also has branches in Australia, Canada, Spain and the USA and is a constantly expanding worldwide business.

This position will be based at our facility in Biggleswade on the new Stratton Business Park.

Responsibilities will include:

• Inbound and outbound calls to customers and our Internal CEF stores
• Processing customer’s website placed orders
• Processing internal CEF store placed orders
• Conversing with customers via on-line chat and e-mail
• Tracking orders and liaising with all our courier networks
• Assisting customers when using our website, placing orders etc
• General office / customer service duties

Skills, Knowledge, Qualification and Experience

• Computer literate
• Previous experience in a Customer Services environment preferred, especially via phone and email.
• Strong work ethic and initiative
• Enjoy working with people and be able to work as part of a team.

Full training will be provided internally on our own in-house computer systems.

Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.

If you are looking to join an established nationwide company and be part of an exciting new venture, then this is the company for you.