Duties: 

• Manage the property portfolio in order to maximize office income including the retention of properties and clients.
• Ensure a smooth check in/out process.
• Manage & issue tenancy contract renewals
• Invoice renewal fees from Landlords and Tenants.
• Deal efficiently and effectively with complaints from Landlords and Tenants.
• Register Deposits and successfully handle deposit dispute negotiations.
• Pro-actively chase overdue rental payments.
• Manage property maintenance issues in line with the correct process.
• Liaise with Landlords and contractors for works to be carried out on properties.
• Monitor inventories, gas safety certificates, EPC’s and all other legal documentation to ensure that all managed properties comply with current legislation.
• Handle efficiently all landlords & tenant correspondence post let.
• Ensure all information is entered promptly into the Property Management system to guarantee continuity of filing systems.
• Visit properties to undertake inspections as and when required to do so
• Notify utility companies of all new tenants and change of occupants including the forwarding of all meter readings.
• Manage the property diary system to ensure that all reminders, gas safety inspections, management visits and tenancy renewals are completed on time.